Understanding our operational framework is crucial for all parties involved in supervised contact arrangements. Our policies are designed to ensure transparency, maintain neutrality, and provide a secure environment, aligning with the highest professional standards in Queensland.

What are the most important rules or guidelines for Smile5's supervised contact service?

Before engaging with Smile5, all parties must understand our core commitments to:

• Ensure safety: Our primary focus is the safety and well-being of children and all participants during supervised contact.
• Maintain neutrality: We operate as an independent and unbiased service, dedicated to impartiality.
• Document interactions: Comprehensive and objective records are maintained for all supervised contact sessions.
• Reduce legal risk: Our structured processes and clear boundaries are designed to minimise legal complexities for all involved.

What services does Smile5 not provide?

To ensure clarity and avoid misunderstandings, it is important to note what Smile5 does not offer:

• Does not provide legal advice: We cannot offer legal guidance or interpretation.
• Does not provide therapy: Our role is supervision, not therapeutic intervention.
• Does not mediate disputes: We do not facilitate negotiations or resolve conflicts between parties.
• Does not take sides: Our service remains strictly neutral and impartial.
• Does not make parenting recommendations: We do not provide opinions or advice on parenting arrangements.