Refer with confidence to Smile5
Smile5 offers a professional and structured pathway for legal professionals to refer clients for supervised contact. We operate under the guidance of Federal Circuit and Family Court of Australia orders and interim parenting agreements. Learn how to initiate a referral with ease.
Our clear referral process
Smile5 ensures a transparent and straightforward referral experience, designed for legal professionals. Matters are typically guided by orders of the Federal Circuit and Family Court of Australia or interim parenting agreements.
Clarity
Our processes are meticulously clear, ensuring all parties understand each step and expectation.
Professionalism
Benefit from our expert, unbiased, and court-ready service delivery.
Fairness
We maintain a neutral position, prioritising the child's best interests in every interaction.
Who can refer to Smile5?
Referrals are welcome from solicitors, barristers, independent children’s lawyers, and self-represented parties. Simply submit your referral via email with relevant court orders attached to begin.
Step-by-step referral guide
Step 1 – Submit Referral
• Email written referral to Smile5
• Attach current court orders or parenting agreement
• Include key case details and contact information
Step 2 – Initial Review
• Smile5 reviews documentation
• Suitability and risk assessment conducted
• Written confirmation of acceptance (or decline) issued
Step 3 – Intake Process
• Separate intake discussions with each parent
• Review of expectations, risks, and service conditions
• Service Agreements signed
Step 4 – Fee Confirmation & Scheduling
• Fee structure confirmed in writing
• Payment arrangements finalised
• Session dates, times, and location scheduled
Step 5 – Service Commencement
• Supervised contact or changeovers commence
• Objective documentation maintained
• Reports prepared if requested or required
Key information required
To facilitate a smooth and efficient referral, please ensure you provide the following essential details:
• Current court orders or parenting agreement
• Full names and contact details of both parents
• Child/children’s names and ages
• Proposed supervision frequency and duration
• Identified risk factors or safety concerns
• Reporting requirements (if any)
• Invoicing details (who is responsible for payment)
